Alaska, Hawaii & International Shipping Information
For shipping information & rates to Alaska, Hawaii or International destinations  please contact Suspenz  directly at 800-SUSPENZ or info@suspenz.com.

Warranty
Suspenz, Inc warrants your product against defects in materials and workmanship when used for the intended purpose of holding kayaks under normal use and conditions.  Any unauthorized alterations or improper assembly damage will also void this warranty.

The warranty is valid for one year on parts for the original owner only and warranty begins from the date of purchase.  Suspenz, Inc. will provide a replacement part at no charge for any part found defective in material or workmanship during the warranty period.  Under no circumstances will the manufacturer be responsible for damages or failures that occur as a result of improper assembly or failure to adjust and operate the storage racks correctly (per manual).

Return Policy
100% Satisfaction Guaranteed!!!  Suspenz, Inc. will make it RIGHT!

Simply contact us directly so we can get you the correct rack, part or issue you a Return Authorization (RA) number.  The shipping charges are non-refundable. 

Please contact us for a RA# before returning items, we will provide you with the shipping address.  866-SUSPENZ (787-7369) or returns@suspenz.com

Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s)and or service(s) in a manner not in accordance with their intended use.