Contact us at: firstname.lastname@example.org or 1-866-787-7369
Q: How do I mount the wall racks to a cement wall?
A: Our customers have found that using stainless steel Tapcon screws have worked well for indoor & outdoor use. For your convenience you can now find them on the suspenz™ Accessories Page. Use the washers that are included with the original rack with the Tapcon screws. Note: the Tapcon screws are only as good as your concrete wall, meaning the screws won’t fail but your wall could! Here is a link to help you learn how to install Tapcon screws: CLICK HERE for video
Q: Will the Free-Standing racks hold 2 Hobie Mirage peddle kayaks?
A: Yes, the racks will hold 2 Hobie kayaks. Because the depth and width are on the larger size, an extra set of vertical posts need to be added to the 2-Boat Free-Standing Rack. The extra posts allows space between the kayaks so you can take them off and on the rack easily.
Q: Is this rack system for residential use only?
A: Although the suspenz™ racks are an easy and convenient system for the home, they are also an excellent choice for commercial use including condominium associations, schools, parks, outfitters, retail stores and merchandising.
Q: How do I determine the distance between the towers or wall mount racks?
A: For most kayaks, position the suspenz™ racks so the distance between them is 40% of the length of your kayak. For example, if your boat is 16’ long, space the towers or wall brackets 6-1/2’ apart. For more information see chart on the Rack Adjustment page. If your kayaks have bulkheads, then we recommend that you position the towers or wall brackets on or near them for optimum support.
Q: What is “oil canning”?
A: “Oil Canning” is a term that refers to a condition that happens when a kayak is placed on its hull or against something hard for a period of time, especially if it warm! It will look like a dent in your boat, over time this can create a stress point and crack your kayak. In addition, your boat may not track well when paddling. See photos at bottom of this page.
Q: Can I put wheels/casters on the bottom of the rack?
A: Yes, you can however you will need a cross-bar attached to the Free-Standing rack to move them with kayaks loaded on them. Good news –they are now available on the suspenz™ Rack Options page.
Q: What materials are your racks made of?
A: They are manufactured using commercial grade, powder coated steel, giving you a very durable and study rack for indoor or outdoor use. The straps are made of UV-resistant webbing.
Q: Can I add a 4th boat to the Free-Standing rack?
A: Yes, there are a couple options.
1. The suspenz™ rack has a “back leg” so you can add boats to both sides of the Free-Standing rack.
2. If wanting to add a 4th boat to the top of a 3-Boat rack be aware that it will be very difficult to reach the top kayak. Also, if holding 4 boats you will need to anchor the top post to a wall/stud to prevent your rack from leaning forward.
Samples of dented kayaks from improper storage a.k.a. "Oil Canning".