Contact us at: info@suspenz.com or 1-866-787-7369
Q: How do I mount the wall racks to a cement block wall?
A: Our customers have found that using Stainless Steel Tapcon screws have worked well for indoor & outdoor use. They bought 4 Tapcon screws, 1Tapcon drill bit & 1 magnetic Tapcon driver, you can also find them on our Accessories Page. Use the 4 washers that were included with the original rack with the Tapcon screws. Note: the Tapcon screws are only as good as your cement wall, meaning the screws won't fail, but your wall could! Here is a link to help you learn how to install Tapcon screws: http://www.youtube.com/watch?v=lsciUwV3xWU
Q: Will the Free Standing rcks hold 2 Hobie Mirage peddle kayaks?
A: Yes, the racks will hold 2 Hobie kayaks. Because the Mirage depth and width are on the larger size, an extra set of vertical posts need to be added to the 2-Boat Free-Standing Rack. The extra posts allow extra space between the kayaks so you can take them off and on the rack easily.
Q: Is this rack system for residential use only?
A: Although the SUSPENZ™ racks are an easy and convenient system for the home, they are also and excellent choice for commercial use including; condominium associations, schools, parks, outfitters, retail displays and merchandising.
Q: How do I determine the distance between the towers?
A: For most kayaks, position the SUSPENZ™ towers so that the distance between them is 40% of the length of your kayak. For example, if your boat is 16 feet long, space the towers 6 .5 feet apart. For more information see chart on Rack Adjustment page. Many kayak manufacturers recommend that if your kayak has bulkheads to position the towers at the bulkheads for optimum support.
Q: What is "oil canning"?
A: "Oil Canning" is a term that refers to a condition that happens to a boat when it placed on its hull or against something hard for a period of time especially if it warm. It will look like a dent in your boat, over time this can create a stress point and crack. In addition, if this happens, your boat may not track well when paddling.
Q: Can I put wheels/canisters on the bottom of the rack?
A: Yes, you can. However since there are no cross bars you will need to take the boats off the rack before moving them.
Q: What materials are your racks made of?
A: They are manufactured using commercial grade, powder-coated steel, giving you a very durable and sturdy rack. The straps are UV -resistant webbing.
Q: Do I have to use the anchoring hardware that is supplied with the Floor Standing Rack?
A: The anchors are to be used if your storage racks are placed in an area where they could get blown over by a gust of wind -- or if you want extra assurance. For normal garage, basement, or boathouse storage, the anchors are not needed.
Q: Can I add a fourth boat to the floor standing rack?
A: Yes, however there are two things need to be aware:
1. The fourth boat will be difficult to reach. You may need a step stool to load the boat.
2. You will need to use the supplied anchoring hardware on the wall. Mount the top of the tower (post) to a stud in your wall using the anchoring hardware provided. This will prevent your rack from leaning forward and controls the stress points.
